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Customer Service Hours

Toll Free    1(855)530-0775

Local             (636)530-0775 

Monday thru Thursday:   10am CST-6pm CST

Friday and Saturday:  10am CST-5pm CST

Sundays:  Closed (though you can leave a message) 

We are sometimes available earlier or later than stated and will always answer that phone when it rings.

 

Ordering

Before ordering, remember that computer screens vary in color and cannot always display textures.  If you are unsure of the color or texture, we do offer samples (see Samples below for more information). 

Orders are processed Monday-Friday.  Your credit card or PayPal account is not officially charged until we confirm that your order is in stock at one of our locations.  Any orders that are received after 4pm CST are processed the next business day.  Business days are considered to be Monday thru Friday. 

Your receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  The Fabric Co reserves the right at any time after receipt of your order to accept or decline your order for any reason. 

Please note all pricing and availability are subject to change without notice. All prices listed are in U.S. dollars. If you have any questions regarding our pricing or would like to check whether your item is in stock, please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com

Unsure of how much you need to order?  Our customer service team will be happy to help estimate the quantity needed to purchase.  Please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com.  Please have measurements available when contacting us.

 

Samples

Samples are available on most products for a small charge.  If a sample is available for the product, you will find an “add sample” button on the description page of the product.  Samples vary in size depending on the product sample ordered.  Please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com  if you have additional questions regarding the size of samples. 

Contiguous US-

Samples shipping to US address are shipped via parcel post or 1st class mail depending on the shipping warehouse.  While most samples are delivered within 5-7 business days, please allow at least 10 business days to receive your complete sample order. 

We offer 2nd day and next day air shipping options on samples shipping to the Contiguous US only.  The charge for 2nd day air is $20 per manufacturer.  The charge for next day air is $45 per manufacturer.  These orders must be called into our customer service department during business hours.  Please see Expedited Shipping below for delivery time frames.   See Customer Service Hours for calling times. 

International-

All samples shipping internationally must first be received into our main warehouse for shipping.  Delivery to our main warehouse is approximately 5-10 business days.  Once the product has been received, these orders are then shipped via US Postal Service. 

A flat-rate shipping charge of $20.00 for Priority Mail will be charged on sample orders being shipped to Canada.  All other international addresses ordering samples will be charged a flat-rate of $25.00 for Priority Mail. 

 Orders are normally shipped within 24 hours of the product being delivered to our main warehouse (NOT INCLUDING HOLIDAYS OR WEEKENDS).  While most orders are delivered internationally within 7-14 business days, please allow at least 21 business days to receive your complete sample order.   Delivery time varies from country to country and depends on how long your customs department decides to hold your package. 

There are NO Expedited Services offered for international sample orders.

 

Order Cancelations

If you wish to cancel your order, please contact us within 30 minutes of placing your order by calling our customer service team at 1-855-530-0775 or by sending an email to info@thefabricco.com.  Please provide your order number when calling or add to the subject line of your email for quicker service. 

If you try to cancel your order later in the day, we cannot guarantee that we can stop the item(s) from shipping.  If they have shipped, you will be charge a restocking fee as well as any additional shipping charges incurred to redirect the package.

 

In Store Pickup

For our local customers, we now offer IN STORE PICKUP.  Customer’s that live in or around the St Louis, MO area can now opt to pick up their orders at our Chesterfield, MO retail location.  Just select “In store pickup” as your shipping option when checking out. 

Please note not all products seen on our website are housed in our retail store.  Some items will need to be special ordered and may not be available for immediate pickup.  In these cases, items to fill these orders can take approximately 7-10 business days to be delivered to us. 

Once the order has been processed and the product is ready for pickup, one of our customer service team members will contact you to let you know that your order is ready for pickup. 

To check stock availability, please call our customer service team at (636)530-0775 or send an email to info@thefabricco.com.

 

Shipping/Delivery

Contiguous US (lower 48)-

We ship our orders via US Postal Service, UPS or Fed Ex depending on which of our warehouses is shipping your purchase.   A flat fee of $6.95 for ground shipping is charged to all orders. 

Orders are normally shipped within 2-3 business days upon receipt of your order (NOT INCLUDING HOLIDAYS AND WEEKENDS).  Orders that contain products that we stock in our retail store are normally shipped out the same business day or within 24 hours (depending on when the order is received). 

Packages are normally delivered within 2 weeks of placing your order (NOT INCLUDING HOLIDAYS OR WEEKENDS).  Please see section on Out of stock/Backorders*/Discontinued Products for information that may cause a delay in delivery. 

For information on expedited shipping please see the section titled Expedited Shipping.

 

Hawaii/Alaska/Puerto Rico/Other US Territories (shipping outside the lower 48)-

All products shipping to Hawaii, Alaska, Puerto Rico or other US Territories must first be received into our main warehouse.  Delivery to our main warehouse is approximately 5-7 business days.  Once the product has been received, these orders are then shipped via US Postal Service.  Shipping charges for these orders are based on the weight of the products and are charged upon checkout. 

Orders are normally shipped within 24 hours of the product being delivered to our main warehouse (NOT INCLUDING HOLIDAYS OR WEEKENDS).  Packages are normally delivered within approximately 7-10 business days from the day of shipping. 

For information on expedited shipping, please see the section titled Expedited Shipping.

 

International-

All products shipping internationally must first be received into our main warehouse.  Delivery to our main warehouse is approximately 5-7 business days.  Once the product has been received, these orders are then shipped via US Postal Service.  Shipping charges for these orders are based on the weight of the products and are charged upon checkout. 

 Orders are normally shipped within 24 hours of the product being delivered to our main warehouse (NOT INCLUDING HOLIDAYS OR WEEKENDS).  Packages are normally delivered within approximately 14-21 business days from the day of shipping.  Delivery times vary from country to country and depend on how long your customs department decides to hold your package. 

Any additional fees, such as taxes and/or duties, are not included in the shipping charges.  These fees are calculated by your customs department and are the customer’s responsibility.  

For information on expedited shipping, please see the section titled Expedited Shipping.

 

Expedited Shipping

Contiguous US-

For orders being shipped to the 48 contiguous states that need to be expedited, we offer 2nd Day Air and Next Day Air shipping options.  Shipping charges for these orders are based on the weight of the products and are charged upon checkout.   Expedited orders are delivered Monday-Friday only. 

Day Ordered

By 1:45pm CST order cut off

After 1:45pm CST order cut off

Next Day

2nd Day

Next Day

2nd Day

Monday

Tuesday

Wednesday

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Thursday

Friday

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Friday

Monday

Thursday

Friday

Monday

Monday

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Monday

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Tuesday

Wednesday

 *Orders must be places by 1:45pm central standard time to be shipped out the same day.

 

Hawaii/Alaska/Puerto Rico/Other US Territories-

Please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com  for expedited shipping options.

 International-

           Please send an email to info@thefabricco.com for expedited shipping options.

          Any additional fees, such as taxes and/or duties, are not included in the shipping charges.  These fees are calculated by your customs department and are the customer’s responsibility.

 

Out of stock/Backorders*/Discontinued Products

We try our best to keep the products on our site up to date so that you, our customers, know what is available.  However, some factors affect inventory levels, which The Fabric Co may not have control over, that can unexpectedly cause a product to become out of stock, backordered or discontinued.  In these cases, we will contact you, our customer, via email and/or phone to let you know what the issue is so that we can fill your order as quickly as possible. 

If a product is discontinued, our customer service team will do their best to track down the product to fill your order.  If the product cannot be located, our customer service team would be happy to provide links to similar products for a second option consideration. 

If a product is out of stock or on backorder we will notify you, the customer, with the time frame it will take for the product to become available.  If you cannot wait for the product to become available, our customer service team would be happy to provide links to similar products, that we have checked availability on, for a second option consideration. 

*Backorder dates are the estimated date for when a pattern is expected to be back in stock.  We do our best to verify these estimates, but there are times that they change due to increased demand or additional time to manufacture.  If this happens, we will notify you as soon as possible with the option to change or cancel your order.

 

Damaged Goods/Defective Products

If a product has been damaged in shipment, please call our customer service team immediately at 1-866-530-0775 with your order number and the nature of the damage.  Images of the damage, including the shipment packaging, might possibly be requested by the shipper to speed up the replacement process. 

If you believe a product is defective, please call our customer service team immediately at 1-866-530-0775 with your order number and the nature of the defect.  Images of the defect might possibly be requested by the shipper to speed up the replacement process. 

Until we have contacted the shipping warehouse, please DO NOT discard any packaging or products.

 

Returns

Need to return a product?  You may request a Return Authorization (or RA #) for most products sold by The Fabric Co within 25 days of receiving your order.  Products must be uncut, unopened and in resalable condition.  All returns made are subject to a restocking fee of up to 30%.  This restocking fee, along with any shipping charges to return the product, is the responsibility of the customer. 

Products that CANNOT be returned-

*Products on orders over 30 days old

*Open or cut merchandise (unless product is defective)

*Fabric (unless damaged or defective)

*Any custom or personalized products 

To request a return, please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com to obtain your RA # and complete return instructions.  Whether calling or emailing, please have your order number and reason for return available for quicker service. 

Please DO NOT send products back to us without a Return Authorization.

 

Refunds

Cancelled Orders-

Orders cancelled within the allotted cancelation time frame have not been charged.  These orders will be cancelled and the funds being held for the order will be released back to the customer. 

If the order was charged and released from the shipping warehouse, a refund minus the restocking fee and addition shipping charges will be refunded after we have been notified that the product has been returned to the shipping warehouse. 

Discontinued Products-

Orders with discontinued products are handled order by order since each situation will be different.   For these orders, someone from our customer service team will contact you, our customer. 

Backorders Products-

Orders with backordered products are handled order by order since each situation will be different. 

If you, our customer, decided you can no longer wait on a backorder and would like to cancel the order, a refund will be issued by the next business day.  This allows us to make sure that the product ordered has not yet shipped and that the shipping warehouse can cancel the shipment. 

Returns-

Refunds on returns will be issued once the return has been received by the shipping warehouse.  Once we know that the product has been returned, the refund will be issued minus the restocking fee and the return shipping charges. 

As soon as the refund has been issued, you, our customer, will receive an email stating the refund has been issued and the amount of the refund.  You can expect a refund in the same form of payment originally used.  Please allow up to 10 business days for refund to show on your statement after refund has been issued.