Specifications
All polyester pillows are washable and non-allergenic. The pillow case is 50% cotton | 50% polyester. The pillow fill is 100% polyester.
Specifications
Brand |
Star Bedding, The Fabric Co |
Pillow Shape |
Lumbar |
Size |
16x20 |
Fill |
Polyester |
Samples
Samples are available on most products for a small charge. If a sample is available for the product, you will find an “add sample to cart” button on the description page of the product. Samples vary in size depending on the product sample ordered. Please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com if you have additional questions regarding the size of samples.
Shipping/Delivery
Contiguous US-
A flat $6.95 ships any order! We ship our orders via US Postal Service, UPS or Fed Ex depending on which of our warehouses is shipping your purchase.
Orders are normally shipped within 2-3 business days upon receipt of your order (NOT INCLUDING HOLIDAYS AND WEEKENDS). Packages are normally delivered within approximately 7-10 business days from the day of shipping depending on the location of the warehouse doing the shipping.
*For information on expedited shipping please see the section titled Expedited Shipping.
Hawaii/Alaska/Puerto Rico/Other US Territories-
All products shipping to Hawaii, Alaska, Puerto Rico or other US Territories must first be received into our main warehouse for shipping. Delivery to our main warehouse is approximately 5-7 business days. Once the product has been received, these orders are then shipped via US Postal Service. Shipping charges for these orders are based on the weight of the products and are charged upon checkout.
Orders are normally shipped within 24 hours of the product being delivered to our main warehouse (NOT INCLUDING HOLIDAYS OR WEEKENDS). Packages are normally delivered within approximately 7-10 business days from the day of shipping.
*For information on expedited shipping, please see the section titled Expedited Shipping.
International-
All products shipping internationally must first be received into our main warehouse for shipping. Delivery to our main warehouse is approximately 5-7 business days. Once the product has been received, these orders are then shipped via US Postal Service. Shipping charges for these orders are based on the weight of the products and are charged upon checkout.
Orders are normally shipped within 24 hours of the product being delivered to our main warehouse (NOT INCLUDING HOLIDAYS OR WEEKENDS). Packages are normally delivered within approximately 14-21 business days from the day of shipping. Delivery time varies from country to country and depends on how long your customs department decides to hold your package.
Any additional fees, such as taxes and/or duties, are not included in the shipping charges. These fees are calculated by your customs department and are your responsibility.
*For information on expedited shipping, please see the section titled Expedited Shipping.
Expedited Shipping
Contiguous US*-
For orders being shipped to the 48 contiguous states that need to be expedited, we offer 2nd Day Air and Next Day Air shipping options. Shipping charges for these orders are based on the weight of the products and are charged upon checkout. Expedited orders are delivered Monday-Friday only.
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Ordered
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By 12:45pm CST
order cut off
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After 12:45pm CST
order cut off
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Next Day
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Next Day
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*Orders must be places by 12:45pm central standard time to be shipped out the same day.
Hawaii/Alaska/Puerto Rico/Other US Territories-
Please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com for expedited shipping options.
International-
Please send an email to info@thefabricco.com for expedited shipping options.
Any additional fees, such as taxes and/or duties, are not included in the shipping charges. These fees are calculated by your customs department and are your responsibility.
Returns
Need to return a product? You may request a Return Authorization (or RA #) for most products sold by The Fabric Co within 25 days of receiving your order. Products must be uncut, unopened and in resalable condition. All returns made are subject to a 30% restocking fee and you, the customer, are responsible for return shipping charges.
Products that cannot be returned-
*Products on orders over 30 days old
*Open or cut merchandise (unless product is defective)
*Fabric (unless damaged or defective)
*Any custom or personalized products
To request a return, please call our customer service team at 1-855-530-0775 or send an email to info@thefabricco.com to obtain your RA # and complete return instructions. Whether calling or emailing, please have your order number and reason for return available for quicker service.
Please DO NOT send products back to us without a Return Authorization.
Refunds
Cancelled Orders-
Orders cancelled within the allotted cancelation time frame have not been charged. These orders will be cancelled and the funds being held for the order will be released back to you, our customer, by your bank. If the order was charged and released from the shipping warehouse, a refund minus the restocking fee and addition shipping charges will be refunded after we have been notified that it has been returned to the shipping warehouse.
Discontinued Products-
Orders with discontinued products are handled order by order since each situation will be different. For these orders, someone from our customer service team will contact you, our customer.
Backorders Products-
Orders with backordered products are handled order by order since each situation will be different.
If you, our customer, decided you can no longer wait on a backorder are cancelling the order, a refund will be issued within 24 hours of your request for cancellation. This allows us to make sure that the product ordered has not yet shipped and that the shipping warehouse can cancel the shipment.
Returns-
Refunds on returns will be issued once the return has been received by the shipping warehouse. Once we know that the product has been returned, the refund will be issued minus the restocking fee and the return shipping charges.
As soon as the refund has been issued, you, our customer, will receive an email stating the refund has been issued and the amount of the refund. You can expect a refund in the same form of payment originally used. Please allow up to 10 business days for refund to show on your statement after refund has been issued.